🔑 Here's Your Key Card!
Leo's family arrives at the Jasmine Hotel! Today you will understand the hotel clerk's questions ("May I help you?" · "For how many nights?"), learn the words of the hotel (lobby, front desk, key card, elevator…), confirm with So… and correct with Actually…, and end a conversation politely: "You're all set. Have a pleasant stay!"
At The Front Desk
The family walks into the hotel lobby with their luggage. Dad goes to the front desk.
🤔 Have you ever stayed in a hotel? What did you see in the lobby?
🛎️ Understanding Hotel Clerks
Hotel clerks ask the same questions again and again — on the phone or at the front desk. Learn them and you'll understand everything!
Can I help you? · May I help you? (more formal) · How can I help you?
For how many people? · When are you checking in? · For how many nights? · Would you like a single room or a double?
Would you like to reserve it now? · Can I book that for you? · Can I have your name? · May I have your credit card number?
Can I help you with anything else? · Is there anything else I can help you with?
🎧 Who Says It?
Is it the hotel clerk or the guest who says this? 9 sentences.
🏨 Checking In To A Hotel
Click a place or a thing in the hotel lobby to hear its name.
✏️ Confirming And Correcting
To confirm something, start your sentence with So. If it's wrong, correct it with Actually. The person who made the mistake apologizes.
✅ Correct
A: We're checking in on the 19th and checking out on the 22nd.
B: So, that's for three nights.
A: Right. / That's right. / Correct. / That's correct.
✏️ Incorrect
A: We're checking in on the 3rd and checking out on the 14th.
B: So, that's for 10 nights.
A: Actually, it's 11 nights.
B: Oh, sorry about that. That's 11 nights. (or: Excuse me.)
A: That's right.
🧮 Actually!
The clerk counts the nights. Is she right? Count yourself, then choose the right answer! 8 guests.
👋 Closing A Conversation
People often make a polite, friendly remark to show that the conversation is coming to a close. The answer is usually a thank you or a goodbye.
🛎️ The clerk says
- You're all set. (everything is ready)
- That's about it.
- Here's your key card. · Here's your passport.
- Have a nice day. · Have a pleasant stay. · Have a good evening.
- Take care.
🙋 You answer
- Thank you.
- Thanks! Bye.
- Thank you very much! Goodbye.
- See you later.
🏨 The Check-In Simulator
You are Dad at the front desk! Choose what to say at each step — the clerk answers you.
Listen And Repeat!
Click 🔊 Listen to hear the phrase, 🐢 Slowly to hear it slower, then 🎙️ My turn and say it out loud into your microphone!
✍️ Practice Time!
Exercise 1 — True Or False?
Exercise 2 — Complete The Dialogue
Fill in the missing word in each line of the conversation.
🎭 Create & Record: Checking In
Write a check-in dialogue at a hotel front desk. The clerk asks at least three questions, confirms with So…, the guest corrects one detail with Actually…, the clerk says Sorry about that, and the conversation closes politely.
🎙️ Now, Record It!
Read your dialogue out loud — be a very polite clerk! Then listen back.
🎯 Final Quiz — At The Hotel
Answer 7 questions to test everything you learned in this lesson!